CSN

The AI Team

Who does what, who answers to whom โ€” same rules as the human org chart

Chris
Owner โ€” final word on everything; his feedback trumps all

๐Ÿค– Reggie MANAGEMENTLIVE

The hub assistant โ€” morning briefs, email compliance, lead tips, trends, TE QC
  • Read-only on the business โ€” sees everything, changes nothing
  • Holds Justin & Terry to their accountabilities
  • Prices opportunities in ยฃ, congratulates earned targets
  • Learns from the team's feedback โ€” Chris's word is final
Reports to Chris ยท reviewed via ๐Ÿ‘/๐Ÿ‘Ž on every brief

๐Ÿ“ Otto TEAM MEMBERSHADOW TRIAL

The estimate agent โ€” email enquiry โ†’ draft Garage Hive estimate
  • Produces work product, starts on probation
  • Every draft reviewed by a human before anything is created
  • Signs every document he creates in Garage Hive
  • Corrections are his training โ€” trust is earned
Reports to Terry (reviews his drafts) ยท Chris signs off his graduation

๐Ÿ”ง Ted CONSULTANTLIVE

Lee's specialist โ€” Chris's methodology, DD-TSB bulletins, every past CSN case
  • Advises โ€” Lee decides and does the work
  • Ranks causes, picks the cheapest decisive test
  • Builds the searchable case database
  • Chases Lee for the fix on every assisted job
Works with Lee ยท methodology owned by Chris

๐Ÿ“ฆ Ali TEAM MEMBERIN BUILD

The parts agent โ€” reconciles delivery invoices against Garage Hive POs, fetches scans, posts to Dext
  • Reads scanned parts invoices, matches them to the POs
  • Prints the picking list grouped by vehicle
  • Fetches new scans from the Drive folder on demand
  • After POs are posted โ†’ they auto-go onto Dext
Reports to Chris ยท posting stays a human button-press

๐Ÿ’ท Sam TEAM MEMBERIN TRIAL

The dealer price-checker โ€” gathers competitor service prices so our quotes always beat the dealer
  • Reads the dealer booking tools by registration
  • Harvests every service/repair price + the discount
  • Remembers which branch shows prices per brand
  • Flags when a dealer price has changed since last time
Reports to Chris ยท Reggie re-triggers every 2 months

House rules for every agent

Managers observe, team members produce, consultants advise. A new agent gets placed on that spectrum before it gets a name โ€” the placement decides its permissions, its trial shape and its line manager.

Writes are earned. Everything starts read-only or shadow mode. Work is reviewed by a human until the correction rate says otherwise, and anything an agent creates is signed so provenance is never in doubt.

Nothing is ever deleted from Garage Hive. No agent can delete a GH record or remove parts from a jobsheet โ€” the connection itself refuses deletes and zeroed quantities, so it can't happen even by mistake. Agents add and flag; only a human removes, by hand, in Garage Hive.

Everyone answers upward. Chris's feedback overrides all; managers' context carries weight; and every agent runs inside the same spend caps โ€” monthly ยฃ, monthly calls, daily brake.

The future Chris has pencilled in: agents managing and QC-ing each other. The seed already exists โ€” Reggie QCs the TE Builder's output every Monday. As Otto graduates, Reggie's brief starts reporting on his numbers too: drafts produced, correction rate, conversion of his estimates. An agent with KPIs, reviewed by an agent โ€” reported to a human.