Email enquiry → draft Garage Hive estimate. Otto writes nothing until you press the button — and signs everything he creates.
The whole email — sender line included if you have it. The agent extracts the customer, vehicle and work, checks Garage Hive (read-only), and drafts the estimate under Chris's rules.
For quotes built by hand in Garage Hive. Enter the SQ number — Otto reads the estimate (each group is one priced item), writes the covering email, and stages it below for your one-glance Send. Multi-job quotes get the itemised price card in the branded email.
Every line shows where it came from. Fix anything by telling the advisor questions below it — then either create it in Garage Hive or dismiss it. Corrections you make are the trial data.