The words for every customer touch point — say them the same way every time
How to say it: steady speed, clear and reassuring tone, correct volume — think about where you'd naturally put emphasis so you don't sound like a robot. The same words at the same touch points build trust and make us sound like the organised, professional garage we are.
Wording is taken from the CSN SOPs — if a script needs changing, change the SOP with Chris first, then this page.