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Enquiry log & follow-up workflow β calls, quotes, conversions.
Targets & gross-profit pace by month.
Technical Evaluation reports in Chris's exact format β generated, logged & QC'd weekly.
Scan the delivery invoices β they're matched to Garage Hive's purchase orders, the picking list prints and the POs are posted.
Dealer price checks β our price, recommended quote & savings vs main dealer.
Customer texts β instant two-way SMS from the garage number, with their quotes to hand.
Lee's diagnostic consultant β ranks the likely causes, picks the cheapest decisive test, and pulls the exact procedure from the training book on demand.
The CSN AI assistant β leads to chase, advisor stats, GP pace, and pricing & process answers the way Chris would.
Why we recommend things β objection handling and context for the desk β plus scripts and SOPs.
KPIs & trends from every tracker β conversion, follow-ups, GP, targets.
Advisor league β calls, emails, SMS & total actions, leads owned, cadence discipline & conversion.
Salemails, inbound enquiries, bookings, auth rate & team activity.
Daily jobsheet efficiency, gross profit & TAT, safety inspections.
Loan & personal vehicles β MOT, service, handback & faults.
Stan stamps the service book: invoiced services (2014-on, BMW/MINI, Mercedes, VAG, JLR) waiting for their dealer-portal history update β reg, VIN, mileage and items replaced ready to copy. Tick each off; who and when is kept.