What every tool and agent does โ in plain English โ and what's new.
Everything on the hub home screen, and what it's for. Open any one to use it.
Every enquiry in one place โ the call, the quote, whether it converted. It chases the follow-ups so nothing goes cold, tracks each advisor's conversion, and now catches confirmed leads that were never logged.
Open LeadLoop โThe month's target and where we are against it โ gross-profit pace by month, with the GP-per-hour and turnaround targets that ratchet up automatically when we hit them two weeks running.
Open โTurns a vehicle inspection into a Technical Evaluation report in your exact format. Now finds the inspection straight from its VIE number โ no need to load it in by hand โ and writes plain text you can drop into a customer document. Every report is logged and QC'd weekly.
Open โScan the delivery invoices; they're matched to Garage Hive's purchase orders, the picking list prints grouped by vehicle, and the POs are posted. Ali (the parts agent) can fetch new scans from the Drive folder on a button-press.
Open โOur price, the recommended quote, and the saving versus the main dealer โ with gearbox/engine codes on the card, a stale-price flag after six months, and the dealer's own discount shown. Kept fresh by Sam.
Open โYour methodology, past CSN cases and the training book on one screen โ it ranks the likely causes, picks the cheapest decisive test, and loads the exact procedure from the book on demand. It advises; Lee decides and does the work.
Open โReads the live trackers and answers the way you would โ leads to chase, advisor stats, GP pace, pricing and process. Posts the morning brief, and now writes salemail captions for VIE reports. Read-only: he can't change any data.
Open โPrices email enquiries from CSN's own data (service, service + MOT, MOT, aircon), creates the Garage Hive estimate, and emails the branded quote โ clean quotes run themselves, anything with doubt waits for a human. Chases unanswered quotes at 72 hours and stages replies to customer emails for approval. Signed and logged, always.
Open โWho reports to whom, what each agent is allowed to do, and the house rules every agent runs under โ Reggie managing, Otto/Ali/Sam producing, Ted advising.
Open โThe words for every touch point (answering, quoting, objections, safety calls, SMS); the numbers behind the trackers; and the house standard operating procedures for the team.
Scripts โThe agents work for the garage the way a member of staff would โ but every one starts in shadow or read-only mode, has its work checked by a human until it earns trust, signs what it creates, and runs inside the same spend caps. Your feedback overrides everyone's.
The manager. Reads every tracker, writes the morning brief, flags what needs attention, and answers questions the way you would. Nudges when leads aren't logged or emails aren't handled, and now drafts salemail captions.
Prices email enquiries from CSN's own data (service, service + MOT, MOT, aircon), creates the Garage Hive estimate, emails the branded quote, chases at 72 hours and stages replies to customer emails for approval. Clean quotes run themselves; anything with doubt waits for a human.
Stan stamps the service book. Once a day, out of hours, he lists every invoiced covered-brand service (2014-on) that still needs its dealer-portal history update โ proven posted by invoice number, never guessed โ with the reg, VIN, mileage and items replaced ready to copy. You work the portal and tick it off.
The parts agent. Reads scanned delivery invoices, matches them to the purchase orders, prints the picking list, and fetches new scans from the Drive folder on demand.
The dealer price-checker. Reads the dealer booking tools by registration, harvests every service and repair price plus the discount, remembers which branch shows prices per brand, and flags when a price has changed since last time.
Lee's specialist. Ranks the likely causes, picks the cheapest decisive test, pulls the exact procedure from the training book, and builds the searchable case database โ always subordinate to your methodology.
The latest changes to the hub, newest first.